Privacy Policy

Privacy Policy

This Privacy Policy describes how Scents Creation ("we" or the "Site") collects, uses, and discloses your Personal Information when you visit or make a purchase from www.scentscreation.com (the "Site").

Contact
If you have any questions, concerns, or complaints about our privacy practices, please contact us via email at sales@scentscreation.com or by mail at:
Scents Creation
Deira, Dubai, United Arab Emirates

Collecting Personal Information
When you visit our Site, we collect certain information about your device, interaction with the Site, and details necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to this data as "Personal Information."

Device Information
Purpose: To optimize the Site experience and improve our services.
Source: Automatically collected through cookies, log files, web beacons, tags, pixels, or similar technologies.
Personal Information Collected: IP address, browser version, time zone, cookie information, what pages or products you view, search terms, and how you interact with the Site.
Disclosure: Shared with our processor Shopify, Google Analytics, and other advertising partners.

Order Information
Purpose: To fulfill orders, process payments, provide invoices, confirm orders, prevent fraud, and deliver a personalized shopping experience.
Source: Collected directly from you when you place an order.
Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers or other payment methods), email address, phone number.
Disclosure: Shared with Shopify, payment processors (e.g., PayPal, Stripe), and shipping partners (e.g., Aramex, DHL).

Customer Support Information
Purpose: To provide customer support and resolve issues.
Source: Collected from you when you contact us.
Personal Information Collected: Name, email address, order details, and any additional information you provide.
Disclosure: Shared with customer support software providers and CRM systems.

Minors
The Site is not intended for individuals under the age of 16. If you believe a child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information
We share your Personal Information with third-party service providers to help us deliver our services, such as:

  • Shopify for e-commerce processing

  • Google Analytics for site analytics

  • Advertising platforms like Meta (Facebook), TikTok, and Google Ads for targeted marketing

Behavioural Advertising
We use your Personal Information for targeted advertising. For example:

Your Rights
Depending on your location, you may have rights under data protection laws, including the right to access, correct, or delete your data. If you are a resident of the EEA, you have rights under the GDPR, including the right to data portability and erasure.

Cookies
We use cookies to improve your shopping experience. You can manage your cookie preferences through your browser settings or by visiting: www.allaboutcookies.org.

Our business operates under the UAE commercial license number 1504656 | You can check here

Changes
We may update this Privacy Policy periodically. Please check this page for updates.

Last updated: 12.05.2025